Privacy Policy

Last Updated: May 19 2025

At Sova Sofa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website sovasofa.com (the “Site”), use our services, or otherwise communicate with us.

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1. Information We Collect

We collect the following types of information:

1.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, and address when you place an order or contact us.

• Order Information: Billing address, shipping address, payment confirmation, and details of items purchased.

• Account Information: Username, password, and any information used for account security.

• Customer Support: Any information you provide when contacting us for support.

1.2 Information We Collect Automatically

We may automatically collect information about your interaction with our Site, including:

• Device Information: IP address, browser type, operating system.

• Usage Information: Pages visited, links clicked, and search queries.

• Cookies and Tracking: We use cookies to remember your preferences and improve user experience.

1.3 Information from Third Parties

We may also collect information from:

• Payment Processors: To complete transactions securely.

• Shipping Partners: To deliver your items efficiently.

• Marketing Partners: For advertising and promotional purposes.

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2. How We Use Your Information

We use your personal information for:

• Order Processing: To confirm, prepare, and ship your orders.

• Customer Service: To respond to your inquiries and provide support.

• Marketing & Communication: To send you updates, promotions, and special offers.

• Security & Fraud Prevention: To protect against unauthorized activities.

• Site Optimization: To improve user experience and website functionality.

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3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: For payment processing, shipping, and email communication.

• Legal Requirements: To comply with legal obligations and protect our rights.

• Business Transfers: In case of mergers, acquisitions, or business transfers.

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4. Your Rights

Depending on your location, you may have the right to:

• Access Your Data: Request access to personal information we have collected.

• Delete Your Data: Request the deletion of your personal information.

• Opt-out of Marketing: Unsubscribe from marketing communications at any time.

• Data Portability: Request a copy of your data in a standard format.

• Update Information: Correct any inaccuracies in your data.

To exercise these rights, please contact us at support@sovasofa.com.

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5. Data Security

We take security seriously. We implement strong encryption and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your settings and preferences.

• Improve the performance of our Site.

• Serve targeted advertisements.

You can control cookie preferences through your browser settings.

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7. International Transfers

Your data may be processed outside of your home country. We follow legal requirements to ensure your data is protected during international transfers.

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8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children.

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9. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it frequently for any changes.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@sovasofa.com

phone: +447448334050