Refund Policy

Last Updated: May 19 2025

At Sova Sofa, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) under the conditions outlined below.

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1. Return Eligibility

To be eligible for a return, the item must:

• Be in its original packaging, unused, and in the same condition as when you received it.

• Include all original accessories, manuals, and components.

• Be returned within 30 days of the delivery date.

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2. Non-Returnable Items

The following items are non-returnable:

• Custom-made or personalized items.

• Items marked as Final Sale or Clearance.

• Gift cards.

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3. How to Initiate a Return

To start a return, contact us at support@sovasofa.com with your:

• Order number

• Full name

• Reason for the return

• Photos of the product (if it is damaged or defective)

Our customer service team will respond within 24–48 hours with further instructions.

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4. Refund Process

Once your return is received and inspected, we will:

1. Send you an email notification that we have received your returned item.

2. Notify you of the approval or rejection of your refund.

3. If approved, the refund will be processed within 7–10 business days to your original method of payment.

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5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• First, check your bank account.

• Contact your credit card company—it may take some time before your refund is officially posted.

• If you still have not received your refund, please contact us at support@sovasofa.com.

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6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sovasofa.com.

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7. Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

• Original shipping costs are non-refundable.

• If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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8. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with:

• Your order number

• Photos of the damage

• Description of the issue

We will process a replacement or refund as quickly as possible.

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9. Cancellation Policy

• Before Shipment: You may cancel your order for a full refund if the item has not yet been shipped.

• After Shipment: Cancellations are not possible after the item has been dispatched.

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Contact Information

For questions regarding your refund or return, please contact us:

• Email: support@sovasofa.com

• Phone: +447448334050